PRIVACY POLICY

We appreciate your interest in our website (www.bahrainpetshop.com). Privacy protection is very important to us and we are committed to protecting you and respecting your privacy. This privacy notice sets out information about how we collect, store, process, transfer, share and use data that identifies or is associated with you (hereinafter “personal information”).

This Privacy Policy details how Bahrain Pet Shop Direct will treat your personal data after it has been collected through its website, together with details on the type of information we may collect from you. We will only use your data as detailed in this Privacy Policy or for its legitimate business reasons.

When do we collect your personal data?

1. When you visit our website and use your account to buy products.
2. When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
3. When you create an account with us.
4. When you contact us by any means with Contact form, queries, complaints etc.
5. When you comment on or review our products and services.

Personal Information we collect

The term “personal data” refers to all data that we may collect in your usage of our website and that allow us to provide you with the best service possible. This data may include name, email and contact number, e-mail, Address, IP Address, Credit/Debit card details

We use your personal data for the following purposes:

1. Invoicing – for the purpose of issuing invoices for your purchases.
2. Payments - To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
3. Marketing – so that we may inform you of any news and special offers that might be available and of interest to you.
4. Communication - To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.
5. User interaction on our website – so that we can provide you with our online store service.
6. Home delivery – so that we may deliver your purchases to your home.
7. Credit/Debit card – For payment options

How we protect your personal data

We know how much data security matters to all our customers. Keeping this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites ‘https’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenized to ensure it is protected. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties. Here is the policy we apply to those organizations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

• IT company who support our website and the business systems.
• Operational companies such as delivery couriers.
• For fraud management, we may share information about fraudulent or potentially fraudulent activity in systems. This may include sharing data about individuals with law enforcement bodies.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

What are your rights over your personal data?

• You have the right to request:
• Access to the personal data we hold about you, free of charge.
• The correction of your personal data when incorrect, out of date or incomplete.
• That we stop processing your personal data, in specific circumstances; for example, when you have withdrawn consent.

You can contact us to request to exercise these rights at any time by contacting by emailing us at admin@bahrainpetshop.com

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Questions & Contact Information

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact us on +973 17402350